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PRODUCTS

Q: Do you have a size guide? A: As we supply garments from different manufacturers, please see each product for accurate sizing information under the ‘Description’ tab which is just underneath the product. If you require further information, please contact our customer service team by emailing sales@snowdonshop.com

Q: Can I exchange a product? A: We are happy to exchange any item within 30 days of purchase, provided the item is returned in their original unworn condition with all original labels attached. Please note, we do not cover postage for returns/exchanges unless the item is faulty. Exchanges are available up to the same value of your original order. If your exchange is of a higher value you will be asked to pay the difference. For more information, please visit our Shipping & Returns page or contact our customer service team to arrange your exchange by emailing sales@snowdonshop.com

Please note, we are unable to exchange face masks due to hygiene reasons.

DELIVERY

Q: Do you ship internationally? A: Yes, we can ship to majority of worldwide destinations

Q: How much is delivery ? A: UK DELIVERY - We offer FREE delivery on all UK orders. INTERNATIONAL DELIVERY - We can ship to majority of worldwide destinations. Once the delivery and contact details have been entered at the checkout, an estimate shipping cost will appear based on the items in the cart and the destination entered at the checkout. The shipping rates are calculated based on the product weight / size and third party courier charges.

Q: How long does delivery take? A: We ship all orders out within 2 - 4 working days and use Royal Mail 48 Hour service for all UK orders. International orders typically take between 1 - 10 business days from shipment. Please refer to the tracking information provided in your shipping confirmation email to see the latest status updates. Please note, due to current circumstances with COVID-19, our couriers such as Royal Mail are experiencing an increased demand. We have been advised it may occasionally take longer than normal for the parcel to reach you with international orders taking longer. We apologise for any inconvenience and thank you for your patience during this unusual time. RETURNS & EXCHANGES Q: How can I make a return? A: If you are not satisfied with your purchase, you have 30 days on receipt to return a product for an exchange or refund from receipt. You can request a return by either logging into your account here and managing orders or emailing sales@snowdonshop.com Visit our Shipping & Returns page for full details and our returns policy. Q: How can I make an exchange? A: Exchanges are available up to the same value of your original order. If your exchange is of a higher value you will be asked to pay the difference. For more information please visit our Shipping & Returns page or contact our customer service team to arrange your exchange by emailing sales@snowdonshop.com

Q: Do you cover postage to return the items? A: Unfortunately we do not cover postage to return/exchange unwanted items unless the item you have received is faulty/incorrect. Please note returned items remain your responsibility until they reach us. Please make sure you obtain proof of postage. Please visit our Shipping & Returns page for full details.

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